Refund and Returns Policy

We Stand Behind Every Light We Sell

At Joy NoblePrivileges, customer satisfaction is central to our mission. If your purchase doesn’t meet your expectations, this policy outlines how we handle returns, exchanges, and refunds.

1. Return Eligibility and Timeframe

You may initiate a return within 30 days of delivery. After this period, we unfortunately cannot guarantee a refund or exchange.

To qualify for a return:

Items must be unused and in their original condition.
Packaging should be intact, including all tags, inserts, and protective materials.
Proof of purchase (e.g. order confirmation email) is required.

Returns sent without prior approval may not be processed.

2. Items That Cannot Be Returned

Certain product categories are non-returnable for safety and hygiene reasons. These include but are not limited to:

Customized or made-to-order lighting
Clearance and final-sale items
Gift cards
Opened electrical components

3. Initiating a Return

To begin a return:

Email [email protected] with your order number and reason for return.
Our team will provide return instructions and a reference number.
Please do not return items to the manufacturer or send items without a return ID.

4. Refund Process

Once we receive and inspect the item:

We will notify you of approval or denial via email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Declined returns will include an explanation, and items may be shipped back to you.

5. Late or Missing Refunds

If a refund has not appeared after 10 business days:

Verify your account and card statement.
Contact your payment provider for delays.
Still need help? Email us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need a replacement for the same item, contact us with photo evidence of the defect within 7 days of delivery.

7. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrectly.

We recommend using trackable shipping or purchasing insurance.
We are not liable for returns lost in transit.
Return shipping fees are non-refundable.

8. Gift Returns

If your order was marked as a gift and shipped directly to the recipient, we may issue a store credit upon successful return. If the gift was purchased by someone else, the refund will be returned to the original payment method.

9. Questions?

Your peace of mind matters. Please don’t hesitate to reach out.

📧 Email: [email protected]
🌐 Website: https://joynobleprivileges.com